FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
At Showash Electronics, we strive to provide our customers with transparent and affordable shipping options. Delivery charges depend on the order total and the shipping destination:
Free Shipping: Enjoy free shipping on orders over 5,000 taka.
Standard Delivery: For orders under 5,000 taka, a standard delivery fee of 120 taka will be applied.
Express Shipping: Need your items sooner? Choose our express shipping option for a fee of 350 taka, ensuring your order arrives within 1 days.
How long will delivery take?
At Showash Electronics, we aim to get your orders to you as quickly as possible. Here are our typical delivery timeframes:
Standard Shipping: Orders usually arrive within 3-4 business days after processing.
Express Shipping: If you choose express shipping, your order should arrive within 1-2 business days after processing.
What exactly happens after ordering?
Once you place an order with Showash Electronics, here’s what to expect:
Order Confirmation: Immediately after your purchase, you will receive an order confirmation email detailing your order summary, including the items purchased, shipping address, and estimated delivery time.
Processing: Your order will then be processed. This includes verifying payment, checking product availability, and preparing your items for shipment. This usually takes 1-2 business days.
Shipping Notification: Once your order is shipped, you’ll receive a shipping confirmation email with tracking information so you can monitor your package’s journey.
Delivery: Your order will be delivered to the address specified during checkout, within the estimated timeframe based on your selected shipping method.
Post-Delivery Support: After receiving your order, if you have any questions or concerns, our customer support team is here to assist you with returns, exchanges, or product inquiries.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order from Showash Electronics. Here’s what you can expect:
Invoice Email: After your order is confirmed, an invoice will be sent to the email address you provided during checkout. This invoice will include a detailed summary of your purchase, including item descriptions, quantities, prices, and any applicable taxes or shipping charges.
Printable Format: The invoice is in a printable format, making it easy for you to keep a record for your personal files or for warranty purposes.
Accessing Your Invoice: If you need a copy of your invoice at any time after your purchase, you can log into your account on our website and download it directly from your order history.
If you have any issues receiving your invoice or need further assistance, please don’t hesitate to contact our customer support team!
PAYMENT INFORMATION
At Showash Electronics, payment from your e-wallet is processed at the time you place your order. Here’s how it works:
Order Confirmation: When you complete your checkout and confirm your order, the total amount will be deducted from your e-wallet balance immediately.
Payment Processing: You will receive an instant confirmation of the payment, along with an order confirmation email outlining your purchase details.
Order Fulfillment: Once the payment is successfully processed, we’ll begin preparing your order for shipment.
If you have any further questions about payment processing or your order, feel free to reach out to our customer support team!
A wishlist is a convenient feature on Showash Electronics that allows you to save items you’re interested in for future reference. Here’s how it works:
Save Items: You can add products to your wishlist that you may want to purchase later. This helps you keep track of items you love without having to search for them again.
Access Anytime: Your wishlist can be accessed anytime when you log into your account, making it easy to revisit and decide which items you’d like to buy.
Share with Others: Some platforms allow you to share your wishlist with friends and family, making it a great tool for gift-giving occasions.
Stay Updated: If items on your wishlist go on sale or are restocked, you may receive notifications, helping you take advantage of deals.
Creating a wishlist is a great way to organize your shopping preferences and make future purchases easier! If you have any questions about how to use this feature, feel free to contact our customer support team!
What to Do If You Receive a Damaged or Wrong Product
If you receive a damaged or incorrect item from Showash Electronics, please follow these steps:
Check Your Order: Review your order confirmation and the received item to ensure it is indeed damaged or incorrect.
Contact Customer Support: Reach out to our customer support team as soon as possible. You can contact us via Phone- 01611922234. Provide your order number and a brief description of the issue.
Provide Evidence: If you received a damaged product, please take clear photos of the item and packaging. This will help us assess the situation and expedite the resolution process.
Return Process: Our team will guide you through the return process. We’ll provide instructions on how to send the item back and arrange for a replacement or refund, depending on your preference.
Timely Action: Please report any issues within7 days of receiving your order to ensure a smooth resolution.
We’re committed to making things right and ensuring your satisfaction. If you have any further questions or concerns, don’t hesitate to reach out!
At Showash Electronics, we understand that sometimes plans change. Here’s what you need to know about changing or canceling your order:
Order Changes: If you need to modify your order (like changing the shipping address or switching items), please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is processed.
Order Cancellations: You can cancel your order within 1 hour of placing it. After this period, we may have already begun processing or shipping your order, making it more difficult to cancel.
How to Cancel: To cancel your order, reach out to our customer support team with your order number. We’ll assist you in processing the cancellation and issuing a refund if applicable.
Refund Process: If your order is canceled successfully, any charges will be refunded to your original payment method, typically within 3-5 business days.
If you have any questions or need assistance with your order, feel free to contact us!
Package tracking is a feature that allows you to monitor the status and location of your order as it is shipped to you from Showash Electronics. Here’s how it works:
Tracking Information: Once your order has been shipped, you will receive a confirmation email that includes a tracking number and a link to track your package.
Real-Time Updates: By entering the tracking number on the shipping carrier’s website, you can view real-time updates on your package’s status, including when it leaves our facility, its transit points, and the expected delivery date.
Stay Informed: Tracking helps you stay informed about when to expect your order, allowing you to plan for its arrival.
Customer Support: If you have questions or concerns about your package while tracking it, feel free to reach out to our customer support team for assistance.
Tracking your order is a convenient way to ensure you know where your package is at all times!